Your trust is our most important asset. We take the protection and proper use of your personal information seriously and are committed to protecting your personal information in our possession. In order to preserve your trust, we want you to understand what personal information we may collect from you, how we use such information, and the choices you have regarding our use of this information.
In this policy, "personal information" means any information by which you can be identified or contacted, such as your name (first and last), address (city, state, zip), email address, telephone number, etc.
Categories of Information We Collect
We collect personal information when communicating or interacting with you through our website and social media accounts. Personal Information is any information that we can use to identify, locate, or contact you. Some examples of Personal Information we collect include:
- registering for a shopping account on our website
- when you request that merchandise or information about products and services be sent to you or others, make purchases or returns with us, place an order with us online, via phone, or email
- fulfilling orders you place and delivering packages
- requesting content and communications from us or when offering recommendations to you
- subscribing to therealkc.com Email Updates (our email newsletter) or other communications from us or managing your preferences with us
- your Financial Account numbers when transacting with us
- interacting with our websites or mobile sites, mobile applications, Wi-Fi, and other online services
- transaction information about how you interact with us, such as purchase history, customer account information, computer and mobile device information and push notification services you request
- precise location information if you provide it to us
- general location information from your browser or device (which we use for internal purposes, such as web traffic analysis)
- information collected or available when you participate in any of our programs such as contests, sweepstakes, surveys, programs, etc.
- Information provided or available if you contact us with a comment, question or complaint
We may also collect personal information about you from other third parties, such as demographic firms, to make our future service and marketing efforts more efficient and personalized for you. We may combine all information we collect and we may disclose this information with our service providers. When you visit our websites or other online services, we may also gather certain information automatically and store it in log files. This information may include Internet Protocol (IP) addresses or other device identifiers, browser information, Internet Service Provider (ISP), operating system, location, date/time stamp and clickstream data.
How We Use Your Information
We use the personal information that we and our service providers collect to conduct our business and to provide you with the best possible products, services and experience. We may collect and use your information to: provide you products and services; notify you of product recalls or safety issues; respond to your comments, questions or complaints; determine your satisfaction with our programs and services; to personalize your experiences send you, at your request, marketing communications, advertisements and/or other information you have chosen to receive regarding our products, services, marketing or special events.
We also use your personal information for our everyday business purposes such as our efforts to improve service, security, payment processing, analytics, operations, fraud detection and prevention, reporting, making back-ups and legal compliance.
How We Share Your Information
To best serve you, we may share your personal information with service providers that provide support services to us or that help us market our products and services, administer our programs, operations, fulfill your requests, surveys, contests, sweepstakes and product reviews, or provide you with membership information. Service providers, which are third parties that perform services on our behalf, are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available from TR LIFE, LLC. We may also, in certain instances, disclose your personal information when we have reason to believe that it is necessary to identify you, contact you, to advise you of a product recall, detect and protect you or us from fraud or theft, manage information security or bring legal action to protect your rights or the rights of TR LIFE, LLC or others. We may also disclose your personal information when you ask us to do so or when we believe it is required or permitted by law.
Cookies, Web Beacons, and Other Similar Technologies
A cookie is a small data file that is placed on the hard drive of your computer when you visit a website. A "session cookie" expires immediately when you end your session (i.e., close your browser). A "persistent cookie" stores information on the hard drive so when you end your session and return to the same website at a later date, the cookie information is still available. Web beacons and tags are small strings of code that are used in conjunction with a cookie and that allow us to record activity on our websites.
When you visit our website, we may use both a session and a persistent cookie. This cookie may contain information (such as a unique user ID) that is used to track your usage of our website and in some cases, your email address. Your email address is only saved in this cookie if you register with us. A web beacon allows us to capture certain additional types of information about a visitor's actions on a web site, such as a visitor's cookie number, the time, date, duration and number of page views, a description of the page where the Web beacon is placed, and details about any items that were purchased.
We may use Flash Cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash technology that may be built into your computer or downloaded by you to your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, personalize and store your settings. Flash cookies may help our website visitors to, for example, set volume preference associated with a video experience, play games and perform surveys. They help us improve our sites by measuring which areas are of greatest interest to customers. We do not use Flash cookies for marketing or behavioral targeting purposes. Flash cookies are different from browser cookies and the cookie management tools provided by your browser will not remove Flash cookies. If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable.
Third Party Payment Processors
Third-Party Advertising Partners
Internet Advertising Programs
We may use third-party service providers to serve advertisements (banners or links) on our behalf across the Internet.
In addition to the information about your visits to our website, our service providers may also use the information about your visits to other websites to target advertisements for products and services available from TR LIFE, LLC.
Third-Party Platform Advertising
We may also use platforms provided by companies such as Facebook and Google to offer you interest-based ads. These platforms allow us to personalize the ads that we display to you. We do not share any of your personal information, including your shopping history, with these platform vendors. TR LIFE, LLC may convert your email address into a unique value which can be matched by our partner company with a user on their platform to allow TR LIFE, LLC to serve you interest-based advertising. Although we do not provide any personal information to these platform vendors, they may gain insights about individuals who respond to the ads we serve.
Social Media Interactions
TR LIFE, LLC invites you to socialize and share your thoughts, stories, inspiration, finds and more with your friends using Social Media tools such as Facebook, Twitter, Pinterest and Instagram. If you choose to use these tools, you may be sharing certain profile elements, including your comments. This sharing is subject to each social media program's privacy policies. We may also use Facebook Social Plugins to allow Facebook to share information and friends' activities with its members while they are on our website. TR LIFE, LLC does not receive or control any of the content from Facebook Social Plugins. To remove a Facebook "Like" through TR LIFE, LLC, place your cursor in the "grayed out" Like button and click on the "X" that appears. This removes the "Like" from your Facebook Page.
Links to Other Websites and Services
Your Information, Your Choice
To update us with your preferences, you may contact us at email@example.com
Please note your preference as stated below:
"I prefer not to receive email advertisements, such as updates regarding products and services, special promotions requests or upcoming events." (You may also click the designated link at the bottom of all TheRealKC.com email advertisements to be removed from future email updates.)
"I prefer not to receive direct mail advertisements, such as mailings regarding products and services, special promotions, requests or upcoming events." (Please note that direct mail requests may take up to six to eight weeks to become effective.)
"I prefer not to receive marketing phone calls such as special events, special appearances, requests or promotions or new product arrivals from TR LIFE, LLC."
We respect your need to be able to access and update the personal information that you have provided to us. If you have registered online, you may access and update your personal information at any time by logging into your account. You may also request access and update your personal information by emailing us at firstname.lastname@example.org. We may request certain personal information to verify the identity of the individual seeking access to their personal information records.
California Privacy Rights
California law entitles residents to ask us for a notice describing what categories of personal information we share with third parties for those entities direct marketing purposes. TR LIFE, LLC does not provide any personal information to third parties for their own direct marketing purposes. If you want to request a notice or have any questions about TR LIFE, LLC privacy practices, please contact us at email@example.com.
TR LIFE, LLC will never knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If you are under 13 years old please do not provide your information on our website.
If we become aware that an individual is under the age of 13 and has submitted any information to TR LIFE, LLC for any purpose without prior verifiable parental consent, we will delete his or her information from our files.
To help guard your information, some areas of our website, including checkout for Commerce transactions and wherever you log into your site. uses Secure Sockets Layer (SSL). Squarespace, our website host, is Level 1 PCI compliant and use 128 bit SSL encryption to ensure your customers’ credit card data is safe and secure. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.
We also ask customers to carefully review their accounts and immediately report any unexpected activity to TR LIFE, LLC and their issuing bank or credit card company. Additionally, we are asking all our customers to take measures to help protect personal information in their online accounts, including the following:
- Install the latest security updates and anti-virus software on your computer to help prevent malware and viruses
- Reset your email account password
- Use complex passwords (a minimum of 7 alpha/numeric cAsE sEnsitive characters)
- Do not use the same password on more than one website
- Do not share your password with others
- Password protect your personal mobile device(s)
- Sign out/log off website sessions so that your session is closed and cannot be accessed by another user on the same computer, especially when using a public computer or terminal
Fraud Alerts: Protecting Your Personal Information
You may come in contact with websites, emails or texts that try to lure you into providing personal information with an offer from TR LIFE, LLC or TE REAL KC. TR LIFE, LLC does not sponsor these offers nor are we affiliated with the promotion originators. If you become aware of any potentially fraudulent activity on a website or in an email or text, please forward the information to firstname.lastname@example.org so that we can follow up. We take these matters, and the protection of our customers' sensitive information, very seriously.
Data Processing and Storage
TR LIFE, LLC and its third party service providers may process or store your personal information outside of the United States or Canada and other countries. In accordance with the laws of those countries, in certain circumstances your personal information may be accessible by foreign law enforcement, regulatory bodies or other authorities. For more information of our use of foreign service providers please contact us as described below.
This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy, and to apply any changes to information previously collected, as permitted by law. If there are material changes to this policy or our information practices change in the future, we will notify you by posting the policy changes on our website.
From time to time, we may update this Privacy Statement to reflect new or different privacy practices. We will place a notice online when we make material changes to this Privacy Statement. Additionally, if the changes will materially affect the way we use or disclose previously collected Personal Information, we will notify you about the change by sending a notice to the primary email address associated with your account.
If you're not comfortable shopping online (and would prefer to make your purchase via telephone), contact us at email@example.com and someone will follow up via a phone call.
Effective Date: May 25, 2016